At BEOWULF AS LLC, we want customers to have a clear and straightforward experience when purchasing our automotive accessories. Please review the following policy for information about returns, exchanges, refunds, and related procedures.
1. Return Period
We accept eligible returns within 30 days from the date the order is delivered.
To qualify for a return, the item must be:
- Unused and in its original condition
- In the original packaging, where applicable
- Complete with all accessories, components, and included materials
- Free from damage caused by improper use, installation, or handling
- Accompanied by valid order information
Items that have been used, installed, modified, damaged, or otherwise affected in a way that prevents them from being resold may not be eligible for return.
2. Return Conditions
Before returning an item, customers must contact us and receive return instructions.
Returns sent without prior authorization may not be accepted.
To request a return, please contact [email protected] and provide:
- Order number
- Customer name
- Product name
- Reason for the return
- Photos or other supporting information, when applicable
Our customer service team will review the request and provide further instructions if the return is eligible.
3. Return Address
Approved returns should be sent to the following address:
BEOWULF AS LLC
83880 FM 2920 RD APT 3303
SPRING, TX 77388
United States
Please do not send a return to this address before receiving return instructions from our customer service team.
4. Return Shipping Costs
For quality-related issues, such as defective, damaged, or incorrectly shipped products, BEOWULF AS LLC will cover reasonable return shipping costs after the issue has been confirmed.
For non-quality-related returns, such as ordering the wrong item, changing your mind, or no longer needing the product, the customer is generally responsible for the return shipping costs.
Original shipping charges, if applicable, may not be refundable for non-quality-related returns.
5. Exchanges
We may accept exchanges for eligible items within 30 days of delivery, subject to product availability.
The item being exchanged must meet the same condition requirements as a return, including being unused, undamaged, and in its original condition and packaging where applicable.
To request an exchange, please contact [email protected] with your order number and details of the item you would like to exchange.
If the requested replacement item is unavailable, we may offer an alternative solution, such as a refund for the eligible returned item.
6. Return Inspection
After we receive a returned item, it will be inspected to determine whether it meets the applicable return conditions.
Returns that do not meet the stated requirements may be rejected or may be subject to a reduced refund where permitted by applicable law.
We recommend using a trackable shipping service when returning an item and keeping proof of shipment until the return has been completed.
7. Refund Processing
Once an approved return has been received and inspected, the refund will be processed to the original payment method.
Approved refunds are generally processed within 3–5 business days after the return has been reviewed and approved.
After the refund is issued, the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
8. Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law, including products that:
- Have been used or installed
- Have been modified or altered
- Are damaged due to improper use or handling
- Are missing essential components or accessories
- Cannot reasonably be resold in their original condition
If you are unsure whether an item qualifies for return, please contact us before sending it back.
9. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us at [email protected] as soon as possible.
Please include your order number, a description of the issue, and clear photographs when applicable. We will review the information and provide appropriate instructions for a replacement, exchange, or refund.
For confirmed product-quality issues, reasonable return shipping costs will be covered by BEOWULF AS LLC.
10. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before the order enters processing or shipment. Once an order has been shipped, the standard return procedure may apply.